Training is a critical part of facilities management software onboarding. Comprehensive training is the key to quick adoption, widespread engagement, and sustainable positive results for facility managers and technicians working in senior living communities. This can also mean a higher return on investment for the software and increased productivity from your facility management team. When talking about training, there are three main types to consider for your team:
In-Person Training
Many software vendors offer onsite training during their onboarding process, but it often comes at an additional cost. This training can range from a few days to several weeks, depending on your senior living facility’s team size, complexity, and workflow. The advantages of in-person training include face-to-face interaction with an expert, immediate answers to questions, and practical software demonstrations in your senior living facility for a hands-on experience. The structured schedule of in-person training is beneficial for individuals who thrive in traditional classroom settings. However, there are drawbacks to this type of training, such as geographical limitations of trainers and team members and reduced flexibility in the learning process.
Live Online Training
In addition to in-person training, many software vendors provide live online training sessions through platforms like Zoom. These sessions allow trainers to engage with managers and technicians in real-time, offering product training and addressing questions and concerns. The flexibility of time and location are significant advantages. However, live online training does depend on technology and the internet working appropriately.
Training Videos
Training videos from software providers offer a flexible learning approach. Accessible through various devices, these videos cater to the convenience of managers and technicians with different schedules or time zone constraints. Unlimited accessibility to training videos allows individuals to revisit material on demand, and the ease of sharing valuable content enhances information sharing. However, training videos need more real-time interactions, leading to limited opportunities for questions.
It is important to note that a blend of these trainings can be used for enhanced efficacy. Depending on the wants and needs of your facility management team, a combination of training types can be the right way to help onboard a new senior living facility management software program.