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Our commitment to clients goes beyond just providing high-quality facility management software; FacilityONE is dedicated to ensuring that all clients receive the assistance they need, whenever they need it. That's why we offer 24/7/365 US-based support via email and phone, automatically included in your software subscription.
Always Available, Always Ready
Urgent inquiries don’t stick to a 9-to-5 schedule, and neither does our Client Support Team. Our team is available around the clock, every day of the year.
Proactive Support
The FacilityONE Client Support Team also helps clients prepare for major milestones and events. The dedicated team of experts is here to achieve day-to-day and long-term facility and operational goals.
US-Based Team Members
When clients reach out to the FacilityONE Client Support Team, they are connected with our highly engaged, tenured solutions experts who understand client's unique needs.
All FacilityONE team members are located right here in the United States. We believe that local support enhances the service experience, ensuring clear communication and a deeper understanding of client needs.
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Multiple Channels, One Goal: Your Satisfaction
FacilityONE's Client Support Team can be reached via email or phone, whichever is more convenient. The team is trained to handle a wide range of issues, from technical difficulties and troubleshooting to providing detailed information about software features.
- Email Support: For non-urgent questions and requests or for clients that prefer written communication, there is a dedicated inbox: support@facilityone.com. The Client Support Team typically responds to all emails within a few minutes.
- Phone Support: For immediate assistance, clients can call and connect to our rapid response Client Support Team for answers to system-critical and deadline-sensitive questions - without submitting a ticket. Our team is always ready to assist with any questions or issues at 502-805-2134.
At FacilityONE, client success is our priority. We’re committed to providing the highest level of support to ensure clients get the most out of our software.
Our Clients' Experiences Say It All
“After a thorough search for a new CMMS platform, FacilityONE stood out as the product that served the needs of the Albany Med Health System. FacilityONE provides centralized call center, asset management, preventative maintenance, and work order management. And F1 MAPS allows us to manage our life safety and environment of care needs with a visual display of the space which improves our reporting accuracy. Overall, very satisfied."
Briggs Montero, VP of Facilities
Albany Med Health System
"Thanks to the solutions from FacilityONE, our workplace has been able to modernize operations, become more efficient, and ensure vital information isn't only confined to individuals' expertise but is also seamlessly captured into our workflows.”
Andy Schlatter, Director of Facilities & Campus Planning
MASS MoCA
"We have enjoyed a seamless transition to FacilityONE and are excited about the facility management operation efficiencies its software is helping us create. The implementation process was smooth and the software is user-friendly, allowing our team to quickly begin taking advantage of everything FacilityONE offers."
Steve Mays, President
Founders Group International
“We are very pleased with the collaboration efforts of FacilityONE. The implementation of their MAPS software has transformed how we respond to work order requests, manage equipment and vehicle maintenance, and maintain our campus utility systems. These advancements have significantly enhanced department efficiency and response times. Digitizing our campus utility maps has streamlined adjustments, enabling us to promptly address utility emergencies and consistently meet the needs of our campus community."
Kyle Nelsen, Director of Facility Services
Wayne State College
