Facility Management KPIs: Why You Need Them and Which Ones to Track

Key Performance Indicators, often called KPIs, are quantifiable metrics that enable facility managers to assess and measure various aspects of their operations. These indicators offer valuable insights into the performance of a facility, helping streamline processes, optimize resources, and enhance overall productivity.

Facility management KPIs provide a comprehensive overview of facility and operation performance. By monitoring specific metrics, facility leaders and managers gain a holistic understanding of their facility's efficiency and identify areas for improvement. This data-driven approach empowers decision-makers to make informed choices, ensuring resources are allocated strategically to meet organizational goals.

There are a variety of KPIs that are commonly tracked by facility management teams. Broken down into four categories, facilities can significantly benefit from monitoring all or a combination of these KPIs:

Operational KPIs

• Maintenance Backlog
• Work Order Completion Time
• Equipment Uptime and Availability
• Occupancy Rates

Financial KPIs

• Cost per Square Foot
• Budget Variance
• Return on Investment (ROI)
• Energy Consumption and Cost 

Customer Satisfaction KPIs

• Service Request Response Time
• Service Quality and Resolution Rate
• Feedback and Survey Results

Compliance and Risk Management KPIs

• Health and Safety Incidents
• Regulatory Compliance
• Security Breaches
• Insurance Claim Frequency and Severity

KPIs can help provide a roadmap to achieving operational excellence for facilities in any industry. By leveraging these quantifiable metrics, facility managers can make informed decisions, optimize resources, and create environments that foster productivity and satisfaction. As technology continues to transform facility management, embracing the power of KPIs is not just a best practice; it's a strategic requirement for success.