6 Steps to Increase Adoption of a CMMS Work Order System

A CMMS work order system, which can also be called CMMS software or facility management software, is a type of digital solution designed to help organizations efficiently manage and maintain their equipment, assets, and facilities. Its primary purpose is to streamline maintenance operations, increase efficiency and productivity, improve asset reliability, and reduce downtime and maintenance costs.

Adopting a new CMMS work order system at your senior living facility can be challenging, so it is essential to have a strategic approach to help make the transition smoother. The organization will see more significant improvements and benefits with greater adoption throughout your maintenance team. Here are some steps you can take to boost adoption:

1. Understand Needs and Pain Points - Identify the specific challenges within your facilities and community that your software addresses and gather initial feedback from potential users at all levels to understand their needs.
   
   
2. Communicate Value - Develop and communicate a clear and concise value proposition for the new CMMS work order system. Explain the facility management software features and benefits and how they will directly impact your senior living facility.
   
   
3. Provide Training - Facilitate comprehensive training to users, perhaps provided by the solutions vendor and internal advocates. Offer both initial training and ongoing support.
   
   
4. Engage Early Adopters - Identify and engage early adopters within your facility team. Leverage their success stories to build credibility and encourage other users to adopt more quickly.
   
   
5. Offer Support - Internally or through the software vendor, ensure users can access responsive customer support through multiple channels, such as phone, email, chat, and a knowledge base.
   
   
6. Track and Analyze Adoption Metrics - Monitor key adoption metrics like user engagement and feature utilization. Use analytics to identify areas where improvement is needed.

Increasing adoption of a facility management software system is an ongoing process that requires dedication and continuous effort. By focusing on user needs, support, and communication, you can increase the adoption of your CMMS work order system, helping improve the management and tracking of maintenance tasks, work orders, assets, and more.